Refund policy

✨ Gold3n T3aLit3 Refund & Return Policy

At Gold3n T3aLit3, each candle and crystal-infused spray is intentionally handcrafted in small batches. Because of the personal and consumable nature of our products, we ask that you review our policy carefully before purchasing.

🕯️ All Sales Are Final

Due to the handmade, hygienic, and ritual-based nature of our products:

All candle and crystal room spray purchases are final

We do not accept returns or exchanges for:

Used or burned candles

Opened crystal room sprays

Change of mind, scent preference, or personal sensitivity

Scent is a personal experience, and we encourage mindful purchasing before placing your order.

📦 Damaged or Defective Items

If your order arrives damaged, leaking, or defective, we will make it right.

Please contact us within 48 hours of delivery with:

•Your order number

•Clear photos of:

      •The damaged product

      •The shipping box and packaging

Once reviewed, we will offer one of the following at our discretion:

• A replacement of the same item

• Store credit

• A refund to the original payment method

Requests submitted after 48 hours may not be eligible.

🚫 What Is Not Eligible for Refund or Replacement

We cannot issue refunds or replacements for:

• Items damaged due to improper use (not following care instructions)

• Candles burned improperly (e.g., not trimming the wick)

• Crystals or botanical variations (natural differences are expected)

• Orders delayed by the carrier but marked as delivered

• Incorrect addresses provided at checkout

🚚 Lost or Stolen Packages

Once an order has been marked delivered by the carrier, Gold3n T3aLit3 is not responsible for lost or stolen packages.

If your package is missing:

• Please check with neighbors or your local carrier

• File a claim directly with the shipping provider

We strongly recommend shipping to a secure address.

✨ Exchanges

At this time, we do not offer exchanges.

💛 Questions or Concerns

If you have questions before purchasing or need assistance after delivery, please reach out to us at:

📧 Gold3nt3alit3@gmail.com

We are always happy to support intentional, informed purchases.